Frequently Asked Questions
Quick answers to common questions about sending, tracking and partner onboarding.
Q. What is Luggate and how does it work?
Luggate is a same-day item/locker delivery platform connecting senders, lockers and riders. Book a pickup, choose speed and track in real-time until delivery.
Q. How do I track my delivery?
Open the order details in the app and use the live tracking map — the rider position updates in real-time while the rider is moving.
Q. What are the delivery hours?
Delivery hours depend on the merchant and pickup location. Standard hours are 08:00 — 20:00 local time. Some merchants support 24/7 drop-offs.
Q. How do refunds and cancellations work?
You can cancel from the order screen while the order is not marked "in transit". Refund rules depend on merchant policy; contact support for edge cases.
Q. How can I become a rider or partner?
Go to the Partner section in the app and tap "Become a partner". You will receive a short application form and onboarding steps.
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