This Cookies Preference explains how Lugate (“Lugate,” “we,” “our,” or “us”) uses cookies and similar tracking technologies to collect and process information when you access or use the Lugate Platform and related services.

1.1. Interpretation of Terms
Undefined terms in this Cookies Policy have the same meaning as defined in our Terms of Service (“Terms”).

1.2. Users
In this Cookies Policy, partners, storage providers, and customers who access or use the Lugate Platform are collectively referred to as “User”.

1.3. Cookies
“Cookies” refer to small text files and similar tracking technologies stored on a user’s device to support functionality, security, analytics, personalization, and overall user experience on the Lugate Platform.

2.1. Types of Cookies
When you use Lugate.com or the Lugate Platform, we may use both session cookies and persistent cookies. Session cookies expire once you close your browser, while persistent cookies remain on your device for a defined period to support future visits and preferences.

2.2. Purpose of Cookies
Cookies are used to enable essential platform functionality, manage bookings, maintain secure sessions, remember user preferences, improve performance, detect fraudulent activity, and support customer service operations.

2.3. Functional Limitations
If you disable or refuse cookies, certain features of the Lugate Platform, including account login, booking management, and payments, may not function properly.

2.4. Cookie Consent
Where required by law, Lugate will request consent before placing non-essential cookies. Users may withdraw or modify consent at any time through browser settings or cookie controls available on the Platform.

 

3.1. Third-Party Services
Lugate may use third-party cookies for analytics, service improvement, payment processing, fraud prevention, mapping services, and marketing support.

3.2. Analytics and Performance Tracking
These cookies help Lugate understand traffic patterns, user behaviour, and platform performance in order to enhance usability and reliability.

3.3. Tracking Technologies
We may use pixels, tags, and web beacons to automatically collect limited technical information such as IP address, device identifiers, browser type, pages visited, timestamps, and interactions with emails or platform content.

3.4. Do Not Track Signals
The Lugate Platform currently does not respond to browser “Do Not Track” signals.

3.5. Third-Party Privacy Practices
Third-party providers may collect and process information according to their own privacy policies.

4.1. Managing Cookies
Users may control, disable, or delete cookies through browser settings. Restricting cookies may affect the functionality and usability of certain Platform features.

4.2. Data Retention
Session cookies automatically expire when the browser is closed, while persistent cookies remain until they expire or are manually removed.

4.3. Policy Updates
Lugate may update this Cookies Policy periodically to reflect technological, legal, or operational changes. Continued use of the Platform following updates constitutes acceptance of the revised policy.

4.4. Contact Information
For questions regarding this Cookies Policy or Lugate’s use of cookies, please contact support@lugate.com